Booking Cancellation Policy
All online bookings completed through our website can be cancelled at any time by calling our booking office on 1300 882 187. There are however some small costs which are outlined below :
- If the booking is cancelled with more than 24 hours notice given, 3% of the hire fee will be kept and the balance refunded.
- If the booking is cancelled with less than 24 hours notice given, 3% will still be kept or $20 flat rate which ever is greater and the balance refunded.
- If the booking is unattended meaning you failed to collect the Trailer within 1 hour of the scheduled pickup time, no refund will be given.
- Transactions may take up to 5 working days (on the odd occasion, longer) to appear on your bank statement
There are exceptions to the above & they are outlined below :
- If our customer arrives to collect and for some reason is unable to take the vehicle due to a MYST fault a full refund will be given with no fees.
For more information, or you would like to chat to someone about this policy, please contact our booking office on 1300 882 187.