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Proudly Family Owned and Operated, Helping Australians Move Themselves for over 30 years

FAQ

Q. Why haven't i received my deposit back?

A. This is a very regular issue, unfortunately we can't control how long the bank holds money before it refunds it. As soon as you have returned your trailer in our system the bank is notified to credit your account the amount of your deposit. Unfortunately the banks like to delay this payment by up to 3 or 4 working day. If you have waited over a week, please call our office and notify us as it may be a issue that needs addressing.

Q. What sort of braking system do you have on your trailers?

A. All of our trailers that are braked are fitted with an over ride braking system. The way the over ride brake system works, is by inertia. The harder the vehicles brakes are applied, the trailer then catches up and applies its brakes via a plunger mounted inside the coupling which slides in activating the braking device on the wheels. 
PLEASE NOTE: The trailer brakes are not designed to pull the towing vehicle up. They are designed to assist the towing vehicle's braking only.

Q. How much weight can your trailers carry?

A. To find out Trailer Weight please see: TRAILER WEIGHTS.

Q. What sort of electrical connections/adaptors do you supply?

A. We have all the different leads with the different plug types inside the agent's shop to suit most vehicles. Some European vehicles require their own adapters issued from the manufacturer.

Q. What sort of electrical fittings do you have on your trailers?

A.All of our trailers are fitted with 7 pin LARGE metal bases which are looped for 7 pin and 5 pin plugs. If you have a plug that is different than the one on the trailer, don't worry we have all of the plug types inside the agent's shop. 
TECHNICAL TIP: If you have a large 7 or 5 pin plug base on your car same as the trailer, and you plug the lead in to check the lights and you only get brake and tail lights working, just turn the lead around and that should rectify the problem.

Q. How do i convert feet to meters?

A. There are 3.3 feet to 1 metre. Conversely, there are 0.3 metres to 1 foot.

Q. Can you hire a trailer on your Learners or Probationary license?

A.You cannot hire a trailer from Move Yourself on a Probationary or Learners licence. You must have a full Australian Licence.

Q. What size tow ball is required?

A. 50mm.

Q. Do I need a tow bar?

A. Yes. This needs to be fitted by a tow bar specialist. Tow bar, D Shackle and 50mm tow ball are a part of the towbar and should be supplied by the hirer when picking up a trailer. You cannot hire a tow bar, they are a structural component that needs to be fitted by a tow bar specialist.

Q. Can I ring the site to make a booking?

A.It is best to call our Booking and Enquiry Office on 1300 882 187. If the trailer you want is booked out at your closest location, we can find another one for you in the area.

Q. How much do your trailers weigh empty?

A. To find out Trailer Weight please see: TRAILER WEIGHTS.

Q. What do I do if I get a flat tyre while I have one of your Trailers on Hire?

A. Our trailers carry spare tyres but not jacks or wheel braces so be sure to take these before your journey. If you do have a flat or blow out and you've fit the spare tyre, please call into any Beaurepaires for tyres store and the damaged tyre will be fixed free of charge.

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